What is it?

ITIL has been around since the late 1980’s – back then it was focused on mainframe service management but it has been completely updated and rewritten to be appropriate for the PC/server environments that we use today. ITIL provides guidance for IT Service Management and industry recognised qualifications that demonstrate knowledge and experience in this subject.

One of the most valuable reasons for learning ITIL is to adopt the common language that results in clearer communications between customers and suppliers. It is non proprietary too, which means it’s neutral for every organisation with an interest in IT Service Management rather than biased to any supplier.

It is well established and recognised as best practice across the IT industry, if your customers haven’t already mentioned it to you, they probably will soon, or welcome you bringing it to their attention. To make the ITIL processes work, they need to be integrated with people. It’s people that make things happen.

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